Troubleshooting

Most SecurQbit issues come down to a handful of causes. Work through the relevant section below. If nothing helps, contact the team via the Support page on securqbit.com.

The app won't connect

Symptoms: the status stays on Connecting or returns to Disconnected.

1. Check your base connection. Turn the VPN off and confirm the device has working internet. If it doesn't, fix that first.
2. Switch servers. Choose Auto (fastest) or pick a different location. See Connecting to a Server.
3. Give obfuscation a moment. Obfuscation is always on at full strength and adapts on its own, but on a restrictive network it may take a couple of reconnection attempts to settle on a shape that gets through. See Firewall Bypass & Obfuscation.
4. Toggle the connection. Disconnect, wait a few seconds, and reconnect to force a fresh key exchange.
5. Restart the app, then the device, if the state seems stuck.

Slow speeds

Symptoms: connected, but throughput feels low.

1. Use Auto (fastest) or switch to a nearby server — distance is the biggest latency factor.
2. Don't blame obfuscation. It stays on automatically and its network-aware optimization already keeps overhead low on open networks — there's no setting to lower. See Performance & Networks.
3. Test your base speed with the VPN off — if it's already slow, the network is the limit, not SecurQbit.
4. Avoid stacking other VPNs or proxies.
5. Use split tunneling to keep large background transfers off the tunnel.

Behind a strict firewall

Symptoms: other VPNs are blocked, or SecurQbit connects then stalls on a corporate, campus, or filtered network.

1. Reconnect using Auto (fastest) — obfuscation is always on at full strength and adapts to the network on its own.
2. If a specific server fails, try another location — some paths are filtered more heavily than others.
3. Give it a few attempts; the adaptive reshaping may need a moment to find a shape that gets through.

Tip: Full-strength obfuscation is exactly what SecurQbit is built for, and it's always on. The modest overhead is worth it when the alternative is no connection at all.

No internet while the VPN appears off

Symptoms: no connectivity at all, even though SecurQbit shows as disconnected.

1. Reconnect SecurQbit; once Connected, traffic resumes.
2. Android: if you enabled "Block connections without VPN" under system VPN settings, that blocks all traffic until a tunnel is up. Adjust it there if you need connectivity without the VPN.
3. Confirm your base connection works with SecurQbit fully closed.

Reinstalling the VPN profile

Symptoms: the app can't bring up the tunnel, or the VPN profile looks corrupted or missing.

iOS

1. Go to Settings > General > VPN & Device Management.
2. Remove the SecurQbit VPN configuration.
3. Open SecurQbit and tap Connect — approve the prompt to reinstall the profile.

Android

1. Open Settings > Network & internet > VPN.
2. Remove SecurQbit if a stale entry exists.
3. Reopen the app and reconnect to recreate the configuration.

Note: Reinstalling the VPN profile does not affect your account or subscription. See Installing SecurQbit if you need to reinstall the app itself.

Still stuck?

Gather your platform, OS version, and a short description of the network you're on, then reach the team through the Support page on securqbit.com.